Privacy Policy
Welcome to our NGL FreightMate App
Collection of your Personal Information
NGL FreightMate is a mobile application used independently or in conjunction with the portfolio of NGL™ mobile and cloud-based applications. NGL FreightMate assists delivery teams by ensuring transported freight is delivered to the correct receiver and confirms such receipt by registering Proof-of-Delivery information.
NGL FreightMate collects personally identifiable information, such as your location, e-mail address, name, home or work address, and telephone number. NGL FreightMate may also collect anonymous demographic information, which is not unique to you, such as ZIP code, age, gender, preferences, interests, and favorites.
There is also information about your computer hardware and software that is automatically collected by NGL™. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for operation of the service, maintaining service quality, and providing general statistics regarding use of NGL FreightMate.
Other Information Collected Through the NGL FreightMate App
Location: We periodically record your location in compliance with regulatory requirements and to show authorized law enforcement officials where and when you have traveled.
Driver Logs: Information includes when, where, and for how long you stopped or drove.
Documents: We record manifests, bills of lading, vehicle registration information, driver's license information, HAZMAT documentation, and other information pertaining to freight operations.
Pictures: Pictures of compliance with freight management regulations may be recorded. Personal pictures not associated with compliance activities are not intentionally recorded.
Text Messages: Inbound and outbound messages may be recorded.
Your Profile: Optional information you provide that enables shop and maintenance personnel to contact you.
Use of Your Personal Information
NGL FreightMate collects and uses personal information to operate services and provide requested functionality. NGL FreightMate may also use personal information to inform users about products, services, updates, surveys, and support-related communications.
NGL FreightMate does not sell, rent, or lease customer information to third parties. Trusted service providers may receive information solely for providing services on behalf of NGL FreightMate and are required to maintain confidentiality.
Information Sharing
Your information may be shared with:
- Vehicle Fleet Operators when you are operating under their authority.
- Authorized third parties involved in transportation operations, including dispatchers, freight managers, receivers, shippers, cartage agents, and similar parties.
- Authorized law enforcement agencies for compliance verification and regulatory purposes.
- Service providers assisting with technical support, analytics, communications, and operations.
NGL FreightMate may disclose personal information when required by law or when necessary to protect legal rights, comply with legal processes, or protect the safety of users and the public.
Data Retention
NGL FreightMate retains personal information only as long as necessary to provide services, comply with applicable laws and regulations, resolve disputes, and enforce agreements.
Because NGL FreightMate is used for Electronic Logging Device (ELD) compliance and fleet management purposes, certain records may be retained for periods required by federal, state, and local regulations, including FMCSA requirements.
Your information may be shared with the following individuals for specific purposes that you agree:
- Driver logs, location records, messages, vehicle activity records, and compliance-related documents may be retained for up to six (6) years or longer when required by law.
- Account information may be retained while an account remains active.
- Customer support records and communications may be retained for operational, auditing, and legal purposes.
- Information that is no longer required will be securely deleted or anonymized.
Data Deletion and User Requests
Users may request deletion of their personal information by contacting NGL FreightMate using the contact information listed below.
Deletion requests may be submitted by:
Email: Support@LogistiWerx.com or by visiting www.logistiwerx.com/contact-us/
Phone: 888.647.0080
Upon receiving and verifying a deletion request, NGL FreightMate will delete or anonymize personal information that is no longer required for legal, regulatory, operational, contractual, or compliance purposes.
Certain information may be retained where required by law, FMCSA regulations, audit requirements, litigation holds, or law enforcement requests.
Use of Cookies
The NGL FreightMate website may use cookies to personalize your online experience. Cookies help improve usability, remember preferences, and facilitate efficient navigation of the website.
Users may configure browser settings to reject cookies; however, some features of the website may not function properly if cookies are disabled.
Security of Your Personal Information
NGL FreightMate uses commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.
Changes to This Privacy Policy
NGL FreightMate may update this Privacy Policy periodically to reflect changes in services, legal requirements, or customer feedback. Users are encouraged to review this policy regularly.
Contact Information
LogistiWerx, Inc., the owner and operator of NGL FreightMate, welcomes your comments regarding this Privacy Policy.
If you believe NGL FreightMate has not adhered to this Privacy Policy, please contact us:
LogistiWerx, Inc.816 N. Delsea Drive
Suite 174
Glassboro, NJ 08028
Phone: 888.647.0080
Email: support@LogistiWerx.com
All right reserved.